The bettor is also entitled to fill the complaint through seal on the web-site In addition, where the resolution depends on the Client to provide further information, the period of thirty (30) days will be extended until all necessary information is submitted. The Customer Support Team undertakes to provide the Client with a full and detailed response with regard to the complaint, within thirty (30) days from the date of the submission of the complaint. All bet calculation claims for Cyber-Live games are accepted within 72 hours from the moment of game ending. In default of sufficient grounds for the complaint, the same shall be returned without examination. Documents supporting and substantiating such complaint shall be enclosed. Under the pre-trial procedure, the Customer claiming the violation of its rights shall serve a written complaint to the Bookmaker via email.Ī complaint shall be served within 10 (ten) days of the day when the Customer became aware or should have become aware of the violation of their rights. Subject hereto, if the Customer disagree with the bookmaker on any matter pertaining to the observance and fulfillment of a betting arrangement between the customer and the Bookmaker, including payouts, outcomes, odds and other material terms of the arrangement, as well as declaring such arrangement unconcluded or void, the Customer agree that any that any disputes shall be settled by serving a complaint to the Bookmaker. Hello! We’re sorry to hear of your less than satisfactory experience.įrom our terms and conditions. Absolutely horrible handling of these kinds of situations.

This is a huge red flag since there's nothing stopping 1xBet from making up their own bet results because there's no way to contest a bet unless it's from one of their 'official sources' (which may not even contain any information related to the bet). When I pointed out that their source was not official and I demanded an official source that proves that I lost, they simply told me that their specialist has decided that and that I cannot do anything unless I have proof from the official source. When I asked how they were able to determine that I lost the bet, they sent a screenshot of a news article (it wasn't even related to my question lol) which isn't an official source. This is problematic since the source they listed does not contain any information that would prove me right or wrong. One of my bets was wrongly marked as a loss so I tried to dispute it using credible sources (top stat sites and news articles) but they said they would only accept the sources in their official list of sources.

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